Support
Get help
How to reach us, and how a complaint is handled if it comes to that.
If something goes wrong
Contact us first. Most things are resolved the same day, and we will tell you what is happening rather than leaving you to chase it.
Live chat, WhatsApp and phone support are not live yet — they need the communications platform this depends on, which is still being built. Until then, the contact form reaches the same queue a person reads.
Have a question rather than a problem? See the FAQ.
If we do not resolve it
If your complaint is not resolved within 30 days, you can escalate it to the lender directly, and after that to the RBI Ombudsman under the Reserve Bank’s Integrated Ombudsman Scheme. We will give you everything you need to do that, including our own record of what happened.
We would rather fix it. But you should know the route exists, and that we will not stand in the way of it.